AgentumGroup (agentumgroup.com) Last updated: June 11, 2026
These terms govern your use of AgentumGroup's website and services. By signing a proposal with us, using our services, or interacting with an AI agent we operate, you agree to them. If you're agreeing on behalf of a business, you confirm you have the authority to do so.
We're a small agency based in Alberta, Canada, serving businesses across North America. We keep these terms short and honest — read them.
1. What we provide
- AI Receptionist — an AI voice agent that answers your business phone line 24/7, talks with callers, captures their name, number, and job details, emails you the lead, and books appointments into your calendar.
- Related setup, configuration, hosting, and support as described in your signed proposal.
The specifics of what you're getting — features, scope, service levels — live in your proposal. If the proposal and these terms conflict, the proposal wins for that engagement.
2. Your responsibilities as a client
- Tell your callers. Calls handled by your AI agent are recorded and transcribed. Our agents disclose this at the start of each call by default — don't disable that. You're responsible for ensuring your use of the service complies with privacy and telecom rules that apply to your business.
- Give us accurate information. The AI answers based on the business details, pricing logic, and availability you provide. If your info is wrong or stale, the AI's answers will be too.
- Check your leads. We deliver lead notifications; following up on them is your job. Don't rely on the AI as your only record of customer commitments.
- Pay for your own phone numbers and consents. If you port a number or message customers via the service, you confirm you have the right to do so.
3. Acceptable use
Don't use our services to:
- Break the law, including telemarketing, anti-spam (CASL), and privacy laws
- Record or contact people in a way that's deceptive or harassing
- Impersonate another business or person
- Probe, overload, reverse-engineer, or resell our systems without a written agreement
- Push content into the AI agents that's fraudulent, hateful, or designed to make the AI mislead callers
We can suspend service immediately if your use puts us, our providers, or the public at risk.
4. Fees and payment
Fees, billing frequency, and payment method are set out in your signed proposal. Unless the proposal says otherwise:
- Invoices are due on receipt
- Setup fees are non-refundable once work has begun
- We can suspend service for accounts more than 15 days overdue, after notice
- Prices for renewals may change with at least 30 days' written notice
Taxes (GST/PST as applicable) are added where required.
5. Third-party services
Our stack relies on third-party providers (voice AI, telephony, language models, hosting). We choose them carefully, but we don't control them. Outages, changes, or terminations on their side may affect the service; we'll work in good faith to restore or replace affected functionality.
6. No guarantee of results
We build tools that answer calls and capture leads. We do not guarantee any particular business outcome — call volume, lead volume, conversion rate, revenue, or anything else. AI agents are good but not perfect: they can mishear, misunderstand, or occasionally produce wrong answers. The service is provided "as is" and "as available," without warranties beyond what your proposal expressly states and what Alberta law doesn't allow us to disclaim.
7. Intellectual property and your data
- We own our platform, prompts, workflows, configurations, and everything we built before or outside your engagement.
- You own your business information, your customer/lead data, and your brand. You give us a licence to use them only to deliver the service.
- On termination, we'll give you an export of your lead data on request, then delete it per our Privacy Policy.
8. Limitation of liability
To the maximum extent permitted by law:
- We're not liable for indirect, incidental, special, or consequential damages, lost profits, or lost business opportunities — including a missed or mishandled call or lead, or an inaccurate AI estimate.
- Our total aggregate liability for any claim arising out of the services is capped at the fees you paid us in the three (3) months before the event giving rise to the claim.
Nothing in these terms limits liability that can't be limited under applicable law, including for fraud or willful misconduct.
9. Indemnity
You'll defend and indemnify us against third-party claims arising from your business operations, your content, or your breach of these terms — including claims by your customers about work you performed or prices you charged.
10. Term and termination
- Either party can terminate as set out in the proposal; if the proposal is silent, either party may terminate on 30 days' written notice.
- We can terminate immediately for non-payment (after notice and cure period) or material breach of section 3.
- On termination, your AI agent and number routing are deactivated, you pay any outstanding fees, and sections 2, 8, 9, 10, and 13 survive.
11. Changes to these terms
We may update these terms from time to time. We'll post updates here with a new date, and material changes will be communicated to active clients. Continued use after the effective date means acceptance.
12. Governing law and disputes
These terms are governed by the laws of Alberta and the federal laws of Canada applicable in it. Courts of Alberta have exclusive jurisdiction, and both parties attorn to them. Talk to us first, though — most issues get fixed with an email.
13. Contact
AgentumGroup Alberta, Canada manager@agentumgroup.com